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Customer Contact Centre Solutions
Utilizing the latest in VOIP (Voice Over Internet Protocol) technology as the backbone to our telephony system - whether it be a stand-alone application or part of one of our full service Claims Management Solutions, our Customer Contact Centre uses a collaborative approach in providing customized solutions suited to your specific needs. We ensuring your client calls are always answered in a timely and efficient manner, every minute of every day.
- Eliminate the physical barriers and limitations of traditional 'Bricks and Mortar' centres
- Customized scripting, protocols, message on hold to promote your companies 'brand'
- 24/7, Multilingual agents available
- Skills based routing, Multi media capable, IVR Ready
- Voice Recordings Attached to Claim to our I-Adjust claims management system
- Inbound Universal queue – Web submissions, faxes, voice or email
- Unlimited queues, agents and skill sets
- Remote Agent back up
- Web based ACD system – giving you access to call centre reports in real time