Customer Contact Centre Solutions

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Utilizing the latest in VOIP (Voice Over Internet Protocol) technology as the backbone to our telephony system - whether it be a stand-alone application or part of one of our full service Claims Management Solutions, our Customer Contact Centre uses a collaborative approach in providing customized solutions suited to your specific needs. We ensuring your client calls are always answered in a timely and efficient manner, every minute of every day.

• Eliminate the physical barriers and limitations of traditional 'Bricks and Mortar' centres
• Customized scripting, protocols, message on hold to promote your companies 'brand'
• 24/7, Multilingual agents available
• Skills based routing, Multi media capable, IVR Ready
• Voice Recordings Attached to Claim to our I-Adjust claims management system
• Inbound Universal queue – Web submissions, faxes, voice or email
• Unlimited queues, agents and skill sets
• Remote Agent back up
• Web based ACD system – giving you access to call centre reports in real time