24/7 Emergency Claims Service
Not all losses happen during normal business hours, which can be a problem for your insureds. ClaimsPro's bilingual Emergency Claims Service (ECS) is the solution. We'll tailor a response to suit your particular needs. From National Insurers' after-hours needs to 24/7 broker-driven specialty programs, ECS transitions seamlessly to look after your callers when you're not there.
We'll provide a dedicated, branded, North America-wide toll-free number for you to publish and distribute as if it were your very own. We'll greet your callers the way you want them greeted and ask them the questions that you want asked. Summarized 'Call Reports' are generated from every call we receive and our leading edge call centre software triages and distributes them back to your organization, to the people and places you specify.
If your caller needs to speak with an adjuster right away, we'll patch them through directly to one in their immediate area. Our licensed on-call adjusters provide expert mitigation advice, using your company's preferred vendor lists. If emergency attendance is warranted, they'll be right out to handle it and abide by your handling instructions while doing so. Then they'll send you a detailed summary report before 9:00 AM the next business day.
Interested? Contact our Business Development Team today to inquire about your ECS solution.